FAQ
FREQUENTLY QUESTIONS
Below are frequently asked questions, you may find the answer for yourself.
Yes. When completing your order, you will fill in your billing and shipping information, your email, create a password then you can proceed to make the payment.
You can place an order by visiting https://maasaibeads.africa/ Should you need further details that you cannot find on our marketplace, email shop@maasaibeads.africa
You can cancel items in the pre-order stage, as long as we haven’t started the shipping process. This is usually within 2 days of placing your order. Kindly check your email with the order and login to your maasaibeads account to cancel your order. Alternatively, you can also email us on shop@maasaibeads.africa
Once your order has been processed for delivery, you will receive a shipping confirmation and tracking details in the email you used to register. You can track your order by clicking on the tracking link provided.
You can initiate a return within 14 days of receiving your order by emailing us on shop@maasaibeads.africa The item must be:
- In its original form and packaging.
- Include all its parts and accessories.
- Securely packed.
TAKE NOTE that DHL Express will return your order if you remain unreachable for ONE WEEK from the date of delivery stated in the shipping confirmation email.
You can pay for your order through Pesapal and M-pesa. Pesapal provides you with a simple and secure way to make online payments. It incorporates VISA, Mastercard, and Mobile money wallets.
Buying and selling online is fast, safe, and secure. Our marketplace is legitimate and trustworthy. We strive to protect your personal data through security features like encryption and fraud monitoring to keep your data safe.
Your order will be delivered to you through ANKA/DHL Express, the world’s leading logistics company. When you place your order, you will receive an order confirmation in the email you used to register. Once your order has been processed for delivery, you will receive a shipping confirmation and tracking details in the email you used to register.
Yes. We ship locally and across the world through our strategic logistics partner ANKA/DHL Express.
Local deliveries (within East Africa) will take 7–10 days. International deliveries will take 10–16 days.
Start typing and press Enter to search
