Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
Your order will be delivered to you through DHL Express, the world’s leading logistics company.
When you place your order, you will receive an order confirmation in the email you used to register.
Once your order has been processed for delivery, you will receive a shipping confirmation and tracking details in the email you used to register.
Do You Ship Internationally?
Yes. We ship locally and across the world through our strategic logistics partner DHL Express.
How Long Will It Take To Get My Package?
Local deliveries (within East Africa) will take 7–10 days.
International deliveries will take 10–16 days.
PAYMENT
What Payment Methods Are Accepted?
You can pay for your order through Jenga Payment Gateway or PayPal.
Jenga payment gateway provides you with a simple and secure way to make online payments. It incorporates VISA, Mastercard, AMEX, JCB, CUP, Diners and Mobile money wallets.
PayPal is an online payments solution provider that facilitates payments between parties through online funds transfers.
Depending on your card issuers security protocol you may be required to authenticate your identity using the 3DS protocol.
What is 3DS?
3D Secure is a security protocol used to authenticate users. It provides an extra layer of protection for payment card transactions in card-not-present scenarios. It was designed to allow a cardholder to authenticate its identity to prevent payment fraud, stymie unauthorized transactions, and reduce chargebacks.
What Do I require for 3DS?
3DS requires you to complete an additional verification step with the card issuer when paying. You will be directed to an authentication page on your bank's website, enter a password associated with the card or a code sent to your phone.
Is Buying On-Line Safe?
Buying and selling online is fast, safe, and secure.
Our marketplace is legitimate and trustworthy.
We strive to protect your personal data through security features like encryption and fraud monitoring to keep your data safe.
ORDERS & RETURNS
How do I place an Order?
You can place an order by visiting https://maasaibeads.com/shop/
Should you need further details that you cannot find on our marketplace, email shop@maasaibeads.com
How Can I Cancel Or Change My Order?
You can cancel items in the pre-order stage, as long as we haven’t started the shipping process. This is usually within 2 days of placing your order.
Kindly check your email with the order and login to your maasaibeads account to cancel your order.
Alternatively, you can also email us on shop@maasaibeads.com
Do I need an account to place an order?
Yes. When completing your order, you will fill in your billing and shipping information, your email, create a password then you can proceed to make the payment.
How Do I Track My Order?
Once your order has been processed for delivery, you will receive a shipping confirmation and tracking details in the email you used to register.
You can track your order by clicking on the tracking link provided.
How Can I Return a Product?
You can initiate a return within 14 days of receiving your order by emailing us on shop@maasaibeads.com
The item must be
1) In its original form and packaging. 2) Include all its parts and accessories. 3) Securely packed.
TAKE NOTE that DHL Express will return your order if you remain unreachable for ONE WEEK from the date of delivery stated in the shipping confirmation email.